Multi-store retail CRM: every store, every sale, every VIP
Centric/Core connects your point of sale, keeps a large contact base consent-managed, and turns your own sales data into campaigns, journeys and store-level insight, without a single manual export.
Point of sale, connected
Your POS and your CRM finally agree
We connect your point of sale and refresh it nightly, so every customer record carries their real purchase history, loyalty balance and vouchers. No exports, no re-keying, no arguing about whose number is right.
- POS integration with nightly sync, managed by our team
- Loyalty points and gift vouchers visible on every customer record
- Purchase history joined to the contact, not trapped in the till
Marketing at retail scale
Market to tens of thousands, with consent handled
Retail contact bases are big and messy. Centric/Core keeps yours consent-managed automatically, so every send respects opt-outs without anyone maintaining a spreadsheet. Smart lists keep segments current on their own, and welcome journeys greet every new customer without a human pressing send.
- Consent enforced on every email and SMS, automatically
- Smart lists that refresh themselves from your sales data
- Campaign builder with first-class email lists
- Welcome journeys and automated follow-ups
Store-level insight
Know each store like you are standing in it
Dashboards read from every store at once, so you can compare revenue, spot the quiet VIPs and see which products carry the margin. And when you want a question answered rather than a chart, Sophia answers from your own data in plain English.
- Store against store performance without manual reports
- Dashboards and insights across the whole business
- Ask Sophia anything, answered from your workspace's own data
In the box
Built for retailers, backed by the whole platform
Everything below ships as part of the same workspace, reading from the same data.
Loyalty and vouchers
Points and gift vouchers integrated with your POS, so the balance a customer sees in store matches the one on their record.
Smart lists
Segments defined once and kept current automatically: lapsed VIPs, first-time buyers, a department's regulars.
Campaigns and journeys
Email and SMS campaigns plus multi-step customer journeys, all built in the same place your data lives.
Unified inbox
Customer email and two-way SMS in one queue with assignment, internal notes and snippets for the counter team.
Sophia
The built-in AI assistant that answers questions from your own sales and customer data, with spend guardrails.
Australian and secure
Hosted in Melbourne with active-active high availability, encryption at rest, strict per-tenant isolation and audit trails.
See your stores in one view
Book a demo and we will show you what a connected, consent-managed retail operation looks like day to day.