One managed layer between your tools and your decisions
Centric/Core connects everything you run on, unifies it into one data layer, and turns it into analytics, strategy and action. Four pillars, fully managed.
Pillar one
Connect
We build and run bespoke connectors to every tool and data source your business uses. You never wrangle an API key.
Bespoke connectors
Each connector is built for your exact systems, not a generic template you have to configure yourself.
Fully managed
Our team builds, hosts and maintains every connector, and keeps it running as your tools change.
Connected or not
All you ever see is a simple status. Connected or not connected. We handle everything behind it.
Pillar two
Unify
Every source flows into one connected layer, the Centric/Core Fabric, so your whole business reads from a single source of truth.
One data layer
Accounting, ops, marketing, spreadsheets and APIs joined into one current, queryable view.
The Fabric
Our managed data fabric keeps every source in sync, so the numbers always line up.
Clean and governed
Consistent, deduplicated data with role-based access, so people see what they should and nothing more.
Pillar three
Decide
On top of your unified data sit live dashboards and insights, relationship intelligence, and Sophia, an AI assistant who answers any question with the evidence shown.
Sophia, your AI assistant
Ask anything in plain English. Sophia answers from your workspace's own data, cites the records behind every answer, and runs inside spend guardrails you control.
Dashboards and insights
Live dashboards across every connected source, so you always know where things stand without chasing a spreadsheet.
Relationship intelligence
A network heat map from Microsoft 365: who knows whom, rising and cooling relationships and key contacts. Metadata only, no message bodies stored.
Pillar four
Act
A built-in CRM with campaigns, journeys, a unified inbox, quoting, workflows, a service desk and invoicing, so the decision and the follow-through live in one place.
CRM and pipeline
Contacts, companies, deals, pipelines, tasks and calendar to manage the relationships your data tells you to focus on.
Campaigns and journeys
A campaign builder with first-class email lists and smart lists, plus customer journeys that follow up automatically. Consent enforced on every send.
Unified inbox
Email and two-way SMS in one queue with assignment, internal notes, mentions and snippets. Connect Microsoft 365, Google Workspace or any IMAP mailbox on your own credentials.
Quoting and approval
Catalogue-driven quotes with pricing frozen at send, a customer-adjustable link, online approval with typed-name evidence and artwork on the quote.
Workflow studio
Versioned workflows with draft and publish and a simulator, including workflows triggered by inbound conversations. Public forms feed your pipeline or service desk.
Service desk to invoices
A service desk with boards for the work behind the sale, and invoicing with Stripe payments, Xero sync and reminder ladders.
Sector solutions
The same core, tuned to your sector
Live with real clients today: five sector solutions run on the same connected core. Each has its own page with the full story.
Retail and multi-store
Point of sale connected with nightly sync, loyalty points and vouchers on every record, smart lists, campaigns and welcome journeys, and store-level insights. Learn more
Promotional products
Quotes with size runs and decoration lines, a customer-adjustable link with online approval, artwork proofing, a product customiser and production-ready orders. Learn more
Legal
Matters with key dates, referrer tracking and relationship intelligence, trust deed analysis, ethical walls and a client 360 across the firm. Learn more
Engineering and services
People as the resource model with an org chart, project resourcing and allocations, leave-aware capacity forecasting, project profitability and a tender pipeline. Learn more
Building
A pre-contract pipeline from enquiry to verified contract signed, immutable price versions with expiry bands, e-sign-gated handover, variations and client check-ins. Learn more
Foundations
Secure, isolated and Australian
Every pillar sits on infrastructure built for trust. Your data stays onshore, encrypted and protected.
Secure by design
Multi-factor authentication, per-user access areas enforced everywhere including Sophia, and audit trails across the platform.
Isolated at the core
Strict per-tenant isolation with row-level security, enforced inside the database itself, so every client's data is walled off at the deepest layer.
Australian and always on
Hosted in Melbourne with active-active high availability, encryption at rest and in transit across every layer, plus automated daily and monthly backups.
See the platform in action
Book a demo and we will map your tools to the four pillars and show you what a unified data layer looks like for your business.